Shipping to Canada
Yes we handle imports to Canada. YOU MUST PRE-ADVISE US BY AT LEAST THREE WEEKS of your intent to fly your pet to Canada. We accept no pets that are just dumped in Toronto without our acceptance. In Toronto, if you do not customs clear your pet(s), a customs broker will ESTIMATE what they expect Canada Customs will charge (MEANING Customs may charge more, so you will be billed more). For us to handle any imports, PetFlight must receive your payment by bank to bank, or email money transfer no closer than 7 days prior to the proposed flight.
Version date: February 9, 2015
LEGALITIES. If you are not a Canadian citizen, you must prove your entry status. Choices are: A citizen of another country visiting Canada temporarily, a Citizen of another country with a work visa, a Student, or other (you must give written proof of whichever). You must provide your passport, and country of origin. You must explain if you are bringing your pet to Canada temporarily or permanently. You must not (under any circumstances) enter your pet(s) on a form with your household goods, otherwise you have to be at the airport when your pet arrives, and with a customs broker to be cleared - if not, the pet may well be returned at your expense! This does not mean that your wife, or adult child can take your place, it must be the person who's name appears on the household clearance document.
CUSTOMS CLEARANCE If you chose not to customs clear your pet yourselves, you will pay for a customs broker to act on your behalf. If you exported the pet from Canada, you have a copy of the air waybill that exported it, and at least one Canadian vet certificate (prior to export), and you pay only the customs entry fee; otherwise, customs charges HST on the value of your pet. There is about a 40 minute (round trip) drive between Customs and most airline warehouses.
Canada Customs must receive either a copy of the sales receipt (when you purchased your pet), or a true valuation (in English) from your vet. What makes an animal of less value (to customs) is the age, de-sexing it, and mixed breeds. Please be aware that Pitbulls and Pitbull mixes are not allowed in Ontario, and can not transfer through Ontario. Expect to be at customs between 30 minutes to an hour.
KENNEL SIZE. You will have told the pet shipper, or airline what breed, size, age, and weight of the pet(s) you have, and they will have told you what kennel size your pet(s) will by flying in. We need to know the dimensions of the kennel(s). Please don't tell us it's a 700 kennel or a Medium - every manufacturer has different dimensions. We need the kennel dimensions in inches please.
TORONTO TERMINAL FEES. The airline's chosen warehouse will charge terminals & Navcan, depending on actual weight, or volume weight of the pets' kennel(s) - whichever greater.
CBSA (CFIA) CHARGE. The inspection, and veterinary paperwork checking fee charged.
DELIVERY. It is expected to take no less than an hour to pick up the advice from the warehouse, take it to Customs, clear, and return the clearance back to the airline warehouse to pick up your pet. It has often been more than 2 hours in bad weather, with bad traffic, a line up at customs, and the terminal - even longer if the pet has not been checked by the CBSA yet. Ontario is really quite big. To get to some of the furthest reaches, it takes about 26 hours driving solidly all the way there, and about 60 gallons of gas - but then we also have to return (x2). The furthest we've driven is 12 hours (returned), but most deliveries are within a couple hours of the airport. For our quoted delivery rates, we work out the known number of hours it takes to pick up from the airport, drive to the owner's home, unload, and return.
BOARDING. If the pet cannot be customs cleared and removed before the airline warehouse closes late at night, boarding fees will apply (charged by airlines). If a flight is not expected in to Toronto until too late to customs clear, and transfer to the onforwarding airline, or too late to deliver to the owner that night, our quote will declare that the pet(s) will be delivered to an overnight boarding facility. The boarding becomes expensive when delivery &/or pick up falls out of their hours of operation, on Sundays, and on Canadian civic holidays.
ONFORWARDING. These are more tricky to deal with in the extreme temperature conditions of summer, when airlines can and often do embargo flights to live cargo due to temperatures exceeding 35C. Many flights leave early in the morning (6am-7am-8am) and must be at the airline warehouse 2 hours prior (4am-5am-6am) requiring over night boarding, and out of hours work by the veterinary hospital we use to board, and our own early morning involvement.
ADMINISTRATION FEE. Our involvement will be included in the charge we quote, as well as any applicable taxes.