PETFLIGHT QUOTES are very reliable. We provide a well researched written quotation that is good for the industry standard 30 days (E&OE), and we generally require payment about 30 days prior to flight.
Version date: June 29, 2014
SURELY YOU'VE SHIPPED THERE BEFORE, JUST TELL ME OVER THE PHONE - BALLPARK IT. We know you want a number right now (to make your decision); but when the price isn't researched properly, in your pets specific case, for their size, and weight, and breed, at the time of year they'll be flying, you get the wrong information to base your decisions on. We never ballpark, we never just give a general number over the phone. There isn't some big graph (like the distance from Toronto to London) that has been pre-worked with all the airlines for every size of kennel, and every breed of pet to every international airport in the world for every season of the year. It does take a bit of time to get the numbers out of the airline. You can expect a quote to take from a couple of hours (during business hours), up to 4 working days (longer if you don't complete our online COST form). Our quote is unlikely to change much, even 6 months from the date we send it. It is carefully calculated, considering your pets needs, the requirements of the country, the availability of flights, the routing, additional costs for arrival on weekends and/or holy days, extreme temperature embargoes ...etc.
We do need you to provide all the information we ask, in writing (to avoid misunderstandings). Please complete the online cost form (link button below right), and hit the SEND button at the bottom of that form when you have completed it. PLEASE MEASURE, AND WEIGH YOUR PET.
IPATA. We belong to IPATA in order to be informed of all up to date changes in the destination country requirements, and for confidence in the overseas agents to provide reliable service, and price. Even so, regulations are always changing in all countries (some without notice, and some with more regular changes than once weekly).
COST BREAKDOWN. Our quote is our understanding of the pet shipment you want us to move, based on the information you provided. It lists all the things we will be doing, and all the things we expect you to do, coming to a total price at the bottom. Pet pick up, from your home, back to our choice of airport veterinary hospital, is the only cost that you can deduct from our invoice - if you deliver the pet(s) to us on the date we indicate (before 11am please). Overseas charges are shown as additional, or indicated as included. Should you want a cheaper price, we will re-quote, giving you more responsibilities. The costs are not broken down, as the total is not negotiable - it is the amount we require in order to move your pet(s), given the quote listed points to be done.
ACCEPTANCE Once quoted, you have 14 days to approve it by phone or email, otherwise the file will be considered not accepted, and the file will be removed from our system.
PERMITS AND APPLICATIONS For some countries, we can apply for these on your behalf, but for others, (such as South Africa, and Dubai) our overseas agent, or your family, will have to do this some weeks (or months) prior to shipment, payable by you separately to our price.
PET PICKUP There is a sliding scale based on distance, and time. We have picked up from as far away as Deep River (above Algonquin Park), Windsor, Owen Sound, and Fort Erie. If you wish to deliver in to our office instead, our quotation indicates how much you can deduct from the total.
TRANSIT BOARDING The airline considers you (as the unknown shipper of the pet) a risk to the aircraft. We all now live under the constant threat of terrorism. Ever since we started Petflight, we have always separated pet from owner for at least 24 hours. The pet has been taken to a specific veterinary hospital, of our choosing. In most cases, the purpose is to complete veterinary work that is required by the countries where the pets are going to; but this is also for stress management, and to be certain the pet has no tranquilizer in their system, and that the pet is healthy for travel.
AIRFREIGHT. The airline freight charge is based on the heavier of either the actual weight of the pet & kennel, or the volume weight (calculated at 6,000cm3=1Kg). Even though the airline does break down their invoice in to Freight plus many items, they will not move the shipment until the total amount has been paid - no negotiations.
KENNELS NOT RENTED, bought from the same PetSmart you can buy from, sold at cost, sized for your specific size and breed of pet.
TAXI SERVICE Can I get a cost from you just for a taxi service to pick up my pet(s) from my house and drive them to the airport? NO. …the airport to my house? NO.
WHY NOT? When you employ a pet shipper, it is them who is accountable for all the paperwork you didn't do, all the incorrect paperwork you got from your vet, the ultimate failure to fly for all the reasons you failed to adequately account for, and the additional costs you incur because of it. Petflight Inc will not do any pet shipment we are not adequately involved in.
JUST THE PAPERWORK: Can I get a cost for you to do just the paperwork? NO. WHY NOT? (see above).
If you want to do it yourself, phone your local Canadian Food Inspection Agency (CFIA) office (the governing body that handles all pet shipments in and out of Canada), and learn what they require from you, and your veterinarian; but be aware that vets are trained to heal sick animals, not to do paperwork, so it is likely not to pass CFIA certification - you'll be going back to them again for corrections. And again, and when you get to the destination, it might still be wrong!
When you involve a pet shipper, they check everything you provide, they know to arrange for everything you have not provided, and they see that there is the least resistance to your pets' customs release at the destination, because everything has been done, checked, corrected, certified, and pre-advised to make that possible. You employ a pet shipper for peace of mind.
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